Terms of Service

01Agreement to terms

These Terms of Service ("Terms") are a binding agreement between you and HypeFlow AI, operated by Influencers NZ ("HypeFlow", "we", "us"). They govern your access to and use of our website and the HypeFlow creator marketing platform (the "Service").

By creating an account, starting a free trial, or otherwise using the Service, you agree to these Terms and to our Privacy Policy. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

02The Service

HypeFlow provides tools to discover TikTok and Instagram creators, analyze public performance and audience signals, manage a creator CRM, run campaigns, generate AI-assisted content, and measure results. Features vary by plan and may change as we improve the Service.

03Accounts and eligibility

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account. You must be at least 16 years old and use the Service for legitimate business purposes. Notify us promptly at support@hypeflow.cc of any unauthorized use.

04Plans, trials, and billing

• Free and paid plans. We offer a Free plan and paid plans (Starter, Growth, Scale) with monthly limits, including a cap on live creator searches. Enterprise plans are offered under separate terms.
• Payments. Paid plans are billed through Stripe. By subscribing you authorize recurring charges until you cancel.
• Usage limits. Live search quotas and other limits apply per plan and reset monthly. Exceeding a limit may require upgrading your plan.
• Changes and cancellation. You may upgrade, downgrade, or cancel at any time; changes take effect per the billing cycle. Fees already paid are non-refundable except where required by law.
• Taxes. Fees are exclusive of applicable taxes, which you are responsible for.

05Acceptable use

You agree not to:

• Use the Service to violate any law or the terms of TikTok, Instagram, or other third-party platforms.
• Send spam, harassment, deceptive, or unsolicited bulk outreach.
• Attempt to scrape, overload, reverse engineer, or gain unauthorized access to the Service or its data providers.
• Resell, sublicense, or expose the Service or its data to unauthorized third parties.
• Upload malicious code or infringe the intellectual property or privacy rights of others.

We may suspend or terminate accounts that violate these Terms or that create risk or legal exposure for us or others.

06Creator data and third-party platforms

The Service surfaces publicly available information about creators obtained through third-party data providers, together with modeled estimates such as audience demographics and authenticity signals. These metrics and estimates are provided "as is" for research purposes, may be incomplete or inaccurate, and are not guarantees of performance, audience composition, or authenticity.

You are responsible for your own compliance with the policies of TikTok, Instagram, and any other platform, and for how you contact and contract with creators. HypeFlow is not affiliated with, endorsed by, or sponsored by TikTok or Instagram.

07AI-assisted features

Some features use AI to generate content such as briefs, outreach drafts, and analyses based on inputs you provide. AI output may be inaccurate or unsuitable and should be reviewed by a human before use. You are responsible for content you generate and send.

08Your content and data

You retain ownership of the data and content you add to the Service ("Customer Data"). You grant us a limited license to host and process Customer Data solely to provide and improve the Service. Our handling of personal information is described in our Privacy Policy.

09Intellectual property

The Service, including its software, design, branding, and content (excluding Customer Data), is owned by HypeFlow and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You may not copy, modify, or create derivative works except as permitted by these Terms.

10Third-party services

The Service integrates third-party providers (including Stripe, Resend, social data providers, and AI model providers). Your use of those features may be subject to the third party's terms. We are not responsible for third-party services, and their availability may affect parts of the Service.

11Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any data, estimate, or AI output will be accurate or achieve any particular result.

12Limitation of liability

To the maximum extent permitted by law, HypeFlow and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill. Our total liability for any claim relating to the Service will not exceed the amounts you paid us in the 12 months before the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including under the New Zealand Consumer Guarantees Act where it applies.

13Indemnification

You agree to indemnify and hold HypeFlow harmless from claims, damages, and expenses arising from your use of the Service, your Customer Data, or your breach of these Terms or applicable law.

14Termination

You may stop using the Service and close your account at any time. We may suspend or terminate access if you breach these Terms, fail to pay, or create legal or security risk. Upon termination, your right to use the Service ends; sections that by their nature should survive (such as IP, disclaimers, and liability) will survive.

15Governing law

These Terms are governed by the laws of New Zealand, without regard to conflict-of-law rules. The courts of New Zealand have non-exclusive jurisdiction over any disputes, subject to any mandatory rights you have under local consumer law.

16Changes to these terms

We may update these Terms from time to time. When changes are material, we will update the "Last updated" date and, where appropriate, notify you. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

17Contact us

Questions about these Terms? Email us at support@hypeflow.cc.